Neil Lilford
PH.D. Student
Phone: +27 21 700 5470
E-mail: neil@greenfieldsbus.com
Short Bio
Neil is currently doing research work in the field of Sales and Customer Relationship Management.
He is exploring attributes that will lead to greater effectiveness in this discipline.
Such areas include personality profiles, feedback orientation, and ability to handle feedback and change orientation.
Neil has been involved in this area for many years and currently consults and lectures to many organisations in this area within South Africa.
He lectures on behalf of Stellenbosch University Business School as well as the University of South Africa.
Neil has written a book on Contact Centre Management published through Jutas publishers.
The book has been used as a prescribed text book at certain universities in South Africa.
Neil is a major shareholder In Greenfields Institute of Business (Pty) Ltd which does market research work on behalf of large corporate businesses across Africa.
He is also a major shareholder through Prescient Asset Managers in a Health and Risk company focusing in on healthcare and life assurance products.
Prescient has asset management interests in South Africa, Asia and Europe.
Curriculum Vitae