Class information for:
Level 1: EMOTIONAL LABOR//EMOTIONAL LABOUR//SURFACE ACTING

Basic class information
Class id #P Avg. number of
references		 Database coverage
of references
13122 859 61.7 49%


Bar chart of Publication_year

Last years might be incomplete

Hierarchy of classes
The table includes all classes above and classes immediately below the current class.


Cluster id Level Cluster label #P
1 4 ECONOMICS//EDUCATION & EDUCATIONAL RESEARCH//PSYCHOL 3876184
83 3       MANAGEMENT//PSYCHOLOGY, APPLIED//BUSINESS 77967
22 2             PSYCHOLOGY, APPLIED//MANAGEMENT//JOURNAL OF APPLIED PSYCHOLOGY 36271
13122 1                   EMOTIONAL LABOR//EMOTIONAL LABOUR//SURFACE ACTING 859

Terms with highest relevance score


rank Term termType Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 EMOTIONAL LABOR authKW 4050951 19% 69% 164
2 EMOTIONAL LABOUR authKW 1519408 11% 46% 92
3 SURFACE ACTING authKW 1349346 5% 86% 44
4 DEEP ACTING authKW 898931 4% 82% 31
5 EMOTIONAL DISSONANCE authKW 610064 3% 59% 29
6 EMOTION MANAGEMENT authKW 487963 4% 44% 31
7 DISPLAY RULES authKW 278769 2% 39% 20
8 EMOTIONAL EXHAUSTION authKW 254625 6% 14% 53
9 EMOTION WORK authKW 200108 3% 23% 25
10 EMOTIONAL DISPLAY RULES authKW 189574 1% 67% 8

Web of Science journal categories


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 Management 22661 35% 0% 304
2 Psychology, Applied 18489 23% 0% 199
3 Sociology 4872 14% 0% 123
4 Business 4642 14% 0% 118
5 Hospitality, Leisure, Sport & Tourism 1988 4% 0% 38
6 Psychology, Social 1529 7% 0% 63
7 Industrial Relations & Labor 1237 3% 0% 28
8 Social Sciences, Interdisciplinary 1163 6% 0% 54
9 Nursing 546 5% 0% 42
10 Public Administration 501 3% 0% 23

Address terms


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 AERONAUT RUCT DESIGNER 35546 0% 100% 1
2 BAKER LIB 463 35546 0% 100% 1
3 BASED MENTAL HLTH 35546 0% 100% 1
4 CANADA POLICY STUDIES 35546 0% 100% 1
5 DERECHO CIENCIAS 35546 0% 100% 1
6 ENGLISH RHETOR PROFESS COMMUN 35546 0% 100% 1
7 FOUBOURG HOP 35546 0% 100% 1
8 GUTMAN LIB 245 35546 0% 100% 1
9 HEALTHCARE WORKFORCE 35546 0% 100% 1
10 HORACE STEELE ARIZONA HERITAGE CHAIR 35546 0% 100% 1

Journals


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY 25167 2% 4% 18
2 SYMBOLIC INTERACTION 17565 2% 3% 19
3 MANAGEMENT COMMUNICATION QUARTERLY 15909 1% 4% 11
4 EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY 12921 2% 3% 13
5 JOURNAL OF APPLIED PSYCHOLOGY 10988 4% 1% 33
6 JOURNAL OF ORGANIZATIONAL BEHAVIOR 9377 2% 1% 20
7 SOCIAL PSYCHOLOGY QUARTERLY 9321 2% 2% 16
8 JOURNAL OF CONTEMPORARY ETHNOGRAPHY 8901 2% 2% 13
9 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT 8433 2% 1% 16
10 JOURNAL OF MANAGERIAL PSYCHOLOGY 7691 1% 2% 10

Author Key Words


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class		 LCSH search Wikipedia search
1 EMOTIONAL LABOR 4050951 19% 69% 164 Search EMOTIONAL+LABOR Search EMOTIONAL+LABOR
2 EMOTIONAL LABOUR 1519408 11% 46% 92 Search EMOTIONAL+LABOUR Search EMOTIONAL+LABOUR
3 SURFACE ACTING 1349346 5% 86% 44 Search SURFACE+ACTING Search SURFACE+ACTING
4 DEEP ACTING 898931 4% 82% 31 Search DEEP+ACTING Search DEEP+ACTING
5 EMOTIONAL DISSONANCE 610064 3% 59% 29 Search EMOTIONAL+DISSONANCE Search EMOTIONAL+DISSONANCE
6 EMOTION MANAGEMENT 487963 4% 44% 31 Search EMOTION+MANAGEMENT Search EMOTION+MANAGEMENT
7 DISPLAY RULES 278769 2% 39% 20 Search DISPLAY+RULES Search DISPLAY+RULES
8 EMOTIONAL EXHAUSTION 254625 6% 14% 53 Search EMOTIONAL+EXHAUSTION Search EMOTIONAL+EXHAUSTION
9 EMOTION WORK 200108 3% 23% 25 Search EMOTION+WORK Search EMOTION+WORK
10 EMOTIONAL DISPLAY RULES 189574 1% 67% 8 Search EMOTIONAL+DISPLAY+RULES Search EMOTIONAL+DISPLAY+RULES

Core articles
The table includes core articles in the class. The following variables is taken into account for the relevance score of an article in a cluster c:
(1) Number of references referring to publications in the class.
(2) Share of total number of active references referring to publications in the class.
(3) Age of the article. New articles get higher score than old articles.
(4) Citation rate, normalized to year.


Rank Reference # ref.
in cl.		 Shr. of ref. in
cl.		 Citations
1 GRANDEY, AA , GABRIEL, AS , (2015) EMOTIONAL LABOR AT A CROSSROADS: WHERE DO WE GO FROM HERE?.ANNUAL REVIEW OF ORGANIZATIONAL PSYCHOLOGY AND ORGANIZATIONAL BEHAVIOR, VOL 2. VOL. 2. ISSUE . P. 323 -349 93 74% 11
2 KAMMEYER-MUELLER, JD , RUBENSTEIN, AL , LONG, DM , ODIO, MA , BUCKMAN, BR , ZHANG, YW , HALVORSEN-GANEPOLA, MDK , (2013) A META-ANALYTIC STRUCTURAL MODEL OF DISPOSITONAL AFFECTIVITY AND EMOTIONAL LABOR.PERSONNEL PSYCHOLOGY. VOL. 66. ISSUE 1. P. 47-90 66 52% 27
3 MESMER-MAGNUS, JR , DECHURCH, LA , WAX, A , (2012) MOVING EMOTIONAL LABOR BEYOND SURFACE AND DEEP ACTING: A DISCORDANCE-CONGRUENCE PERSPECTIVE.ORGANIZATIONAL PSYCHOLOGY REVIEW. VOL. 2. ISSUE 1. P. 6-53 67 52% 20
4 WHARTON, AS , (2009) THE SOCIOLOGY OF EMOTIONAL LABOR.ANNUAL REVIEW OF SOCIOLOGY. VOL. 35. ISSUE . P. 147-165 38 83% 72
5 HUMPHREY, RH , ASHFORTH, BE , DIEFENDORFF, JM , (2015) THE BRIGHT SIDE OF EMOTIONAL LABOR.JOURNAL OF ORGANIZATIONAL BEHAVIOR. VOL. 36. ISSUE 6. P. 749 -769 47 62% 5
6 GABRIEL, AS , CHESHIN, A , MORAN, CM , VAN KLEEF, GA , (2016) ENHANCING EMOTIONAL PERFORMANCE AND CUSTOMER SERVICE THROUGH HUMAN RESOURCES PRACTICES: A SYSTEMS PERSPECTIVE.HUMAN RESOURCE MANAGEMENT REVIEW. VOL. 26. ISSUE 1. P. 14 -24 40 60% 1
7 MATTESON, ML , MILLER, SS , (2012) EMOTIONAL LABOR IN LIBRARIANSHIP: A RESEARCH AGENDA.LIBRARY & INFORMATION SCIENCE RESEARCH. VOL. 34. ISSUE 3. P. 176-183 36 72% 2
8 MOLINO, M , EMANUEL, F , ZITO, M , GHISLIERI, C , COLOMBO, L , CORTESE, CG , (2016) INBOUND CALL CENTERS AND EMOTIONAL DISSONANCE IN THE JOB DEMANDS - RESOURCES MODEL.FRONTIERS IN PSYCHOLOGY. VOL. 7. ISSUE . P. - 41 58% 0
9 RAYNER, J , ESPINOZA, DE , (2016) EMOTIONAL LABOUR UNDER PUBLIC MANAGEMENT REFORM: AN EXPLORATORY STUDY OF SCHOOL TEACHERS IN ENGLAND.INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT. VOL. 27. ISSUE 19. P. 2254 -2274 37 58% 1
10 WESSEL, JL , STEINER, DD , (2015) SURFACE ACTING IN SERVICE: A TWO-CONTEXT EXAMINATION OF CUSTOMER POWER AND POLITENESS.HUMAN RELATIONS. VOL. 68. ISSUE 5. P. 709 -730 31 70% 2

Classes with closest relation at Level 1


Rank Class id link
1 20451 CALL CENTRES//SERVICE WORK//AESTHETIC LABOUR
2 25596 AFFECT CONTROL THEORY//SOCIAL PSYCHOLOGY QUARTERLY//EMOTION FLOWS
3 12686 WORK ENGAGEMENT//PSYCHOLOGICAL CAPITAL//JOB CRAFTING
4 7090 EMOTIONAL INTELLIGENCE//TRAIT EMOTIONAL INTELLIGENCE//TEIQUE
5 12371 EMOTION REGULATION//REAPPRAISAL//COGNITIVE REAPPRAISAL
6 5916 BURNOUT//BURNOUT SYNDROME//UNIDAD INVEST PSICOSOCIAL CONDUCTA ORG UNIPSICO
7 26236 TIPPING//GRATUITIES//HOTEL ADM
8 14366 CORE SELF EVALUATIONS//MULTIDIMENSIONAL CONSTRUCTS//CORE SELF EVALUATIONS SCALE
9 6574 WORKPLACE BULLYING//ABUSIVE SUPERVISION//MOBBING
10 20745 PSYCHOLOGICAL DETACHMENT//ACCESSIBLE TOURISM//NEED FOR RECOVERY

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