Class information for:
Level 1: CALL CENTERS//MANY SERVER QUEUES//HALFIN WHITT REGIME

Basic class information
Bar chart of Publication_year

Last years might be incomplete

Hierarchy of classes
The table includes all classes above and classes immediately below the current class.


Cluster id Level Cluster label #P
12 4 COMPUTER SCIENCE, THEORY & METHODS//COMPUTER SCIENCE, INFORMATION SYSTEMS//COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE 1181119
36 3       COMPUTER SCIENCE, THEORY & METHODS//COMPUTER SCIENCE, HARDWARE & ARCHITECTURE//COMPUTER SCIENCE, INFORMATION SYSTEMS 110484
390 2             QUEUEING SYSTEMS//RUIN PROBABILITY//QUEUEING 17340
11182 1                   CALL CENTERS//MANY SERVER QUEUES//HALFIN WHITT REGIME 1029

Terms with highest relevance score


rank Category termType chi_square shrOfCwithTerm shrOfTermInClass termInClass
1 CALL CENTERS authKW 1278900 10% 40% 105
2 MANY SERVER QUEUES authKW 1102561 4% 86% 42
3 HALFIN WHITT REGIME authKW 1072772 3% 97% 36
4 CUSTOMER ABANDONMENT authKW 735049 2% 100% 24
5 HEAVY TRAFFIC authKW 717718 7% 31% 75
6 NONSTATIONARY QUEUES authKW 617642 2% 92% 22
7 MULTISERVER QUEUES authKW 575021 3% 57% 33
8 SKILL BASED ROUTING authKW 400191 1% 93% 14
9 QED REGIME authKW 398151 1% 100% 13
10 QUEUEING SYSTEMS journal 391067 12% 11% 121

Web of Science journal categories


chi_square_rank Category chi_square shrOfCwithTerm shrOfTermInClass termInClass
1 Operations Research & Management Science 83682 64% 0% 661
2 Management 14956 27% 0% 273
3 Statistics & Probability 8016 22% 0% 224
4 Computer Science, Interdisciplinary Applications 3386 16% 0% 164
5 Engineering, Industrial 1908 8% 0% 79
6 Engineering, Manufacturing 331 3% 0% 35
7 Mathematics, Applied 191 7% 0% 69
8 Computer Science, Hardware & Architecture 162 3% 0% 26
9 Computer Science, Theory & Methods 68 3% 0% 30
10 Automation & Control Systems 56 2% 0% 20

Address terms


chi_square_rank term chi_square shrOfCwithTerm shrOfTermInClass termInClass
1 IND ENGN OPERAT 166959 7% 8% 71
2 FINANCE QUANTITAT ANALYT 61254 0% 100% 2
3 OPERAT INFORMAT ENGN 60579 2% 8% 24
4 CNRS UMR LIMOS ROGI 6158 30627 0% 100% 1
5 DATA HIGH PERFORMANCE COMP 30627 0% 100% 1
6 DISTRIBUT INFORMAT ENGN 30627 0% 100% 1
7 DOCTORAL STUDIES BUSINESS 30627 0% 100% 1
8 ECE CSL 30627 0% 100% 1
9 GOLDMAN SACHS ASSET MANAGEMENT 30627 0% 100% 1
10 GOLDWATER 436 30627 0% 100% 1

Journals


chi_square_rank term chi_square shrOfCwithTerm shrOfTermInClass termInClass
1 QUEUEING SYSTEMS 391067 12% 11% 121
2 M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 142979 4% 10% 46
3 OPERATIONS RESEARCH 67475 8% 3% 87
4 PROBABILITY IN THE ENGINEERING AND INFORMATIONAL SCIENCES 52554 3% 5% 35
5 ANNALS OF APPLIED PROBABILITY 52164 5% 3% 53
6 MANAGEMENT SCIENCE 34961 7% 2% 75
7 MATHEMATICS OF OPERATIONS RESEARCH 17270 3% 2% 33
8 ADVANCES IN APPLIED PROBABILITY 15955 3% 2% 32
9 JOURNAL OF APPLIED PROBABILITY 14508 4% 1% 41
10 OPERATIONS RESEARCH LETTERS 13202 3% 1% 35

Author Key Words


chi_square_rank term chi_square shrOfCwithTerm shrOfTermInClass termInClass LCSH search Wikipedia search
1 CALL CENTERS 1278900 10% 40% 105 Search CALL+CENTERS Search CALL+CENTERS
2 MANY SERVER QUEUES 1102561 4% 86% 42 Search MANY+SERVER+QUEUES Search MANY+SERVER+QUEUES
3 HALFIN WHITT REGIME 1072772 3% 97% 36 Search HALFIN+WHITT+REGIME Search HALFIN+WHITT+REGIME
4 CUSTOMER ABANDONMENT 735049 2% 100% 24 Search CUSTOMER+ABANDONMENT Search CUSTOMER+ABANDONMENT
5 HEAVY TRAFFIC 717718 7% 31% 75 Search HEAVY+TRAFFIC Search HEAVY+TRAFFIC
6 NONSTATIONARY QUEUES 617642 2% 92% 22 Search NONSTATIONARY+QUEUES Search NONSTATIONARY+QUEUES
7 MULTISERVER QUEUES 575021 3% 57% 33 Search MULTISERVER+QUEUES Search MULTISERVER+QUEUES
8 SKILL BASED ROUTING 400191 1% 93% 14 Search SKILL+BASED+ROUTING Search SKILL+BASED+ROUTING
9 QED REGIME 398151 1% 100% 13 Search QED+REGIME Search QED+REGIME
10 CONTACT CENTERS 353107 1% 82% 14 Search CONTACT+CENTERS Search CONTACT+CENTERS

Core articles
The table includes core articles in the class. The following variables is taken into account for the relevance score of an article in a cluster c:
(1) Number of references referring to publications in the class.
(2) Share of total number of active references referring to publications in the class.
(3) Age of the article. New articles get higher score than old articles.
(4) Citation rate, normalized to year.

Classes with closest relation at Level 1


rank cluster_id2 link
1 19058 EQUILIBRIUM STRATEGIES//SOCIAL OPTIMIZATION//BALKING
2 11432 MULTICLASS QUEUEING NETWORKS//HEAVY TRAFFIC//SKOROKHOD PROBLEM
3 15151 FLEXIBLE SERVERS//PARALLEL QUEUES//BUCKET BRIGADES
4 24875 FLUID QUEUE//STOCHASTIC FLUID MODEL//MARKOV MODULATED BROWNIAN MOTION
5 18334 PROCESSOR SHARING//DISCRIMINATORY PROCESSOR SHARING//PROCESSOR SHARING QUEUE
6 13824 NURSE ROSTERING//PERSONNEL SCHEDULING//NURSE SCHEDULING
7 1512 RETRIAL QUEUE//DISCRETE TIME QUEUE//STOCHASTIC DECOMPOSITION
8 31648 SOJOURN TIME ESTIMATION//QUEUE INFERENCE//1 QUEUEING SYSTEM
9 14642 LOSS NETWORKS//TRUNK RESERVATION//CHAIR COMMUN COMP NETWORKS
10 33471 CO ADAPTED COUPLING//SHIFT COUPLING//FINITARY ISOMORPHISM

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