Updated: Problem with e-mail sent to live, hotmail, outlook.com or Gmail

Published Nov 19, 2018

E-mail might not arrive to mailbox at e-mailservices at Microsoft or Google.

System/Service: E-mails sent to to live.com, live.se, hotmail.com, hotmail.se, outlook.com and gmail.

Interruption: Some e-mail sent from KTH will not arrive to the recipient at e-mailservices above.

Some e-mails regarding placement in classroom have not been delivered to Gmail accounts when students have e-mail forward from KTH.

Status: The malfunction is not at KTH and KTH can not fix this problem. The e-mails that is not delivered to the recipient have left KTH as expected and the recieving server has accepted these e-mails. This includes e-mails forwarded from the KTH e-mail aswell as e-mail sent directly to the mail services mentioned above.
If the e-mail is forwarded through KTH mailsystem the sender or receiver can be configured to not accept e-mails delivered via 3:rd party. That is quite common nowadays for many e-mail services.

Who is affected: Students and others with forward of their KTH e-mail to lthe e-mail services mentioned above.
Employees will not be affected since it is not allowed to have e-mail forward as employee.

How the interuption affects you: E-mails sent from KTH to some of Microsoft webmail services can not be found in the recipients mailbox.


Since KTH is just a intermediator when using e-mail forward KTH can not guarantee that sending and receiving parts allowes tis without trouble. with e-mail delivery.

Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: Nov 19, 2018