Problem with e-mail sent to live, hotmail eller outlook.com

Published Sep 12, 2017

E-mail might not arrive to mailbox at e-mailservices at Microsofts e-mail services

System/Service: E-mails sent to to live.com, live.se, hotmail.com, hotmail.se and outlook.com
A few e-mails have not been delivered to Gmail accounts when students have e-mail forward from KTH.

Interruption: Some e-mail sent from KTH will not arrive to the recipient at e-mailservices as above.

Status: The malfunction is not at KTH and KTH can not fix this problem. The e-mails that is not delivered to the recipient have left KTH as expected and the recieving server has accepted these e-mails.
If the e-mail is forwarded through KTH mailsystem the sender or receiver can be configured to not accept e-mails delivered via 3:rd party.

Who is affected: Students and others with forward of their KTH e-mail to live.com, live.se, hotmail.com, hotmail.se and outlook.com
Employees will not be affected since it is not allowed to have e-mail forward as employee.

How the interuption affects you: E-mails sent from KTH to some of Microsoft webmail services can not be found in the recipients mailbox.

Workaround:

Since KTH is just a intermediator when using e-mail forward KTH can not guarantee that sending and receiving parts allowes tis without trouble. with e-mail delivery.

  • Remove the e-mail-forward and read your e-mail in the mailservice provided by KTH https://webmail.kth.se
  • Use another e-mail provider than live.com, live.se, hotmail.com, hotmail.se and outlook.com
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