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Topics in Work Force Management in a Contact Center Context

Time: Fri 2019-09-27 14.00

Location: sal F3, Lindstedtsvägen 26, KTH, Stockholm

Subject area: Applied and Computational Mathematics - Optimization and Systems Theory

Doctoral student: Göran Svensson , Mathematics

Opponent: Professor Tolga Tezcan, London Business School, London, England

Supervisor: Univ lektor Per Enqvist

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