Where do I turn to concerning the access card system?

KTH Entré at Drottning Kristinas väg 4, helps students and employees only with basic issues concerning access cards, for example change a pin codes, extend access period and issue a new card or replace a lost one.

To access special rooms a course responsible person from your school has to send a request to the Card Office

Question: why can't I enter rooms with my access card?​

There can be three reasons for that:

• your permissions have expired. The permissions on the access card are time limited.
• you don't have access permission. Some computer labs for example are reserved for a certain programme.
• the access card is demagnetized or broken. You will need to obtain a new access card.

Question: What do I do if I lose my access card?​

Report a lost access card contact Card Office , the  during regilar working hours, or call KTH alarm number +46 (0) 8 790 7700 outside working hours.
After that you will have to obtain a new access card at KTH Entré .