ME292U Telecom Business Competence Development (TBCD7) /Uppdragsutbildning/ 7,0 hp

After participating in the course activites the participant will have gained knowldge related to:

• Technology trends, market trends and other trends in the business environment
• Changing customer behaviours, customer segmentation and management of customer relations.
• On a general level be able to analyse gradual, incremental as well as redical technological changes and the mechanisms that contribute to industrial and technological breakthrought or lock-ins - with particular focus on web-based products and services.
• On a specific level be able to identify and account for the possible/probable technological changes of relevance to telecom operators like TeliaSonera (TS) and formulate potential implications of this for work on business strategy.
• Based on this competence be able to formulate plans of action for how a company such as TeliaSonera can realise cost effective and innovative customer solutions and also take the initiative for/contribute to the development of the industry.

In addition, the participant will be able to:

• Write, critically examine, judge and present a business case.
• Work across functional and professional borders within TeliaSonera.
• Work in cross-disciplinary intercultural teams.
• Account for different price and revenue models.

TBCD7 is exclusively limited to participants from Teliasonora.

Berggren, C. & Laestadius, 2003, "Co-development and composite clusters - the secular strength of Nordic telecommunications", Industrial and Corporate Change, Vol. 12, No 1, p. 91-114.

Utterback, 1994, Mastering the Dynamics of Innovation, Boston, Mass., Harvard Business School Press. ch (1-4, 7-8)

Dixit, Sudhir, 2006, "On Fixed-Mobile Network Convergence", Wireless Personal Communication, No 38, p. 55-65.

"When everything connects", the Economist 28/4 - 4/5 2007.

Kim, W. Chan and Mauborgne, Renee. 2005. Blue Ocean Strategy. Harvard Business School Publishing, USA

Olsson A. 2003. Understanding Changing Telecommunications - Building a Successful Telecom Business. Teledrom AB, Sweden, ch 2.

Anderson, Chris, Long Tail - Why the Future of Business is Selling Less of More.

Jarvenpaa, S. and Lang, K., 2005. "Managing the Paradoxes of Mobile Technology", Information Systems Management, Fall 2005, p. 7-23.

Moore, G.A., 2002, Crossing the Chasm, New Yourk, Harper Collings, Part I and p 107-114.

Martikainen, O., 2007, "Business Process Productivity Improvements enabled by Broadband and Mobile Telecom Services", Proc. of the 46 Congress FITCE, Warsaw 30.8 - 1/9 2007.

• TEN1 - Tentamen, 7,0 hp, betygsskala: A, B, C, D, E, FX, F

Examinator beslutar, baserat på rekommendation från KTH:s handläggare av stöd till studenter med funktionsnedsättning, om eventuell anpassad examination för studenter med dokumenterad, varaktig funktionsnedsättning.

Examinator får medge annan examinationsform vid omexamination av enstaka studenter.

När kurs inte längre ges har student möjlighet att examineras under ytterligare två läsår.

The course is evalutated as one unit.

Matti Kaulio

• Vid grupparbete har alla i gruppen ansvar för gruppens arbete.
• Vid examination ska varje student ärligt redovisa hjälp som erhållits och källor som använts.
• Vid muntlig examination ska varje student kunna redogöra för hela uppgiften och hela lösningen.

This course is a commissioned education and is financed by a company. You may as a student not apply for or be accepted for a commissioned education.