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EH2030 Business Development and Quality Management 7.5 credits

Verksamhetsutveckling och kvalitet

The course provides an insight to how companies and other organizations of today work with business development and quality management. Improvement concepts like Lean and Six Sigma, quality frameworks like EFQM and ISO9000 and a selection of the most commonly used quality tools are included in the course. Guest lectures and the final project performed in cooperation with a real company give the course a clear industrial connection.

  • Educational level

    Second cycle

  • Academic level (A-D)

    C

  • Subject area

  • Grade scale

    A, B, C, D, E, FX, F

Course offerings

Autumn 12 for single courses students

  • Periods

    Autumn 12 P2 (7.5 credits)

  • Application code

    10039

  • Start date

    22/10/2012

  • End date

    2013 week: 1

  • Language of instruction

    English

  • Campus

    KTH Campus

  • Number of lectures

    30 (preliminary)

  • Number of exercises

    8 (preliminary)

  • Tutoring time

    Daytime

  • Form of study

    Normal

  • Number of places *

    1 - 10

    *) The Course date may be cancelled if number of admitted are less than minimum of places. If there are more applicants than number of places selection will be made.

  • Course responsible

    Evelina Ericsson <evelinae@kth.se>

  • Teacher

    Lars E Sörqvist <quality@kth.se>
    Evelina Ericsson <evelinae@kth.se>
    Liv Gingnell <livmvr@kth.se>
    Hannes Holm <haho@kth.se>

Autumn 12 for programme students

  • Periods

    Autumn 12 P2 (7.5 credits)

  • Application code

    51645

  • Start date

    2012 week: 43

  • End date

    2013 week: 1

  • Language of instruction

    English

  • Campus

    KTH Campus

  • Number of lectures

  • Number of exercises

  • Tutoring time

    Daytime

  • Form of study

    Normal

  • Number of places

    No limitation

  • Course responsible

    Evelina Ericsson <evelinae@kth.se>

  • Teacher

    Evelina Ericsson <evelinae@kth.se>
    Liv Gingnell <livmvr@kth.se>
    Joakim Lilliesköld <joakiml@kth.se>
    Lars E Sörqvist <quality@kth.se>

  • Target group

    Open only for industry student

Learning outcomes

The overall aim of this course is to offer a basic understanding on how companies and other organizations work today with quality management. Knowledge about commonly used tools and methods is presented.

Upon completion of this course participants shall:

  • have gained an understanding about the importance of and possibilities with quality and business development
  • be able to take part in a company’s quality activities and identify necessary tools and methods

be able to use basic tools and methods commonly used when improving and developing an organization.

Course main content

Kvalitet och totalkvalitet. Utveckling mot totalkvalitet och verksamhetsutveckling. Kvalitet och lönsamhet. De framgångsrika företagen. Processer och processorientering. Styra och analysera en verksamhet. Variationer och statistiska metoder. Kvalitet vid utveckling av varor och tjänster. Att säkerställa kvalitet vid inköp. Ständiga förbättringar. Sex Sigma. Människan och kvalitet. Ledarskap för kvalitet och verksamhetsutveckling. Ledningssystem och ISO 9000.

Eligibility

For single course students: 120 credits and documented proficiency in English B or equivalent

Prerequisites

For single course students: 120 credits and documented proficiency in English B or equivalent

As the main part of the course is examined through report writing and active participation in seminars, good English in speech and writing is recommended.

Literature

Announced at start of course.

Examination

  • INL1 - Assignment, 3.0 credits, grade scale: P, F
  • INL2 - Assignment, 3.0 credits, grade scale: P, F
  • SEM1 - Lecture, 1.5 credits, grade scale: P, F

Requirements for final grade

Approved written exercises (INL1+2; 6 cr) and 80 % class attendance (SEM1; 1,5 cr).

Offered by

EES/Industrial Information & Control Systems

Contact

Liv Gingnell

Examiner

Joakim Lilliesköld <joakiml@kth.se>

Supplementary information

If you have any questions regarding the course, please contact: kvalitet@ics.kth.se

Add-on studies

EH2770 IT Management with Enterprise Architecture I 7,5 hp

Version

Course plan valid from: Autumn 10.
Examination information valid from: Autumn 07.