Complaints about your education and study environment
It is important for KTH to receive complaints from you as a student in order to rectify any shortcomings. Where you should turn to depends on the complaint you want to make.
What is your complaint about?
Choose the header that best matches your case. Under each header, there are forms or references on how to make contact with KTH. There is also information on how KTH handles the info.
Here you can make a complaint to KTH if you have been subjected to discrimination, harassment, sexual harassment or victimisation.
Report fault in equipment or furnishings
Here you can report a fault regarding technical equipment, heating, water, ventilation or the décor in KTH's lecture halls and public venues. You can also find contact details for urgent matters.
Report a fault (KTH Intranet)
Request review of grade
Here you can submit a request for review of grade.
Review of grade
Appeal a decision made by KTH
According to the Higher Education Ordinance, Högskoleförordningen, (1993:100) chapter 12, you have the right to appeal certain decisions made by the university.
The Higher Education Appeals Board (ÖNH) is an authority responsible for reviewing appeals against certain decisions taken in the higher education. The appeals can, for example, be decisions regarding credit transfer, diplomas, study breaks and withdrawal of a doctoral student’s educational resources. The Board's decision cannot be appealed.
The Higher Education Appeals Board
A decision on suspension of students, for example due to cheating, made by the disciplinary committee, are appealed to the administrative court in Stockholm. The letter is written to the administrative court but is sent to the authority that has notified the decision, i.e. KTH. The letter must have been received within three weeks after the complainant received the decision.
Complaints and documents for registration become public documents when they are received by KTH. This means that anyone can request the documents if they are not protected by the Public Access to Information and Secrecy Act.