EH2030 Business Development and Quality Management 7.5 credits

Verksamhetsutveckling och kvalitet

The course provides an insight to how companies and other organizations of today work with business development and quality management. Improvement concepts like Lean and Six Sigma, quality frameworks like EFQM and ISO9000 and a selection of the most commonly used quality tools are included in the course. Guest lectures and the final project performed in cooperation with a real company give the course a clear industrial connection.

  • Education cycle

    Second cycle
  • Main field of study

  • Grading scale

    A, B, C, D, E, FX, F

Course offerings

Autumn 19 for programme students

Autumn 18 for programme students

Intended learning outcomes

The overall aim of this course is to offer a basic understanding on how companies and other organizations work today with quality management. Knowledge about commonly used tools and methods is presented.

Upon completion of this course participants shall:

  • have gained an understanding about the importance of and possibilities with quality and business development
  • be able to take part in a company’s quality activities and identify necessary tools and methods

be able to use basic tools and methods commonly used when improving and developing an organization.

Course main content

Quality andtotal quality.Development towardstotal qualityand organizational development.Quality and profitability.The successful companies.Processes andprocess orientation.Manage andanalyze abusiness.Variations andstatistical methods.Qualityin the development ofgoods and services.To ensure qualityin purchasing.Continuous improvement.SixSigma. People andquality.Leadership forquality andbusiness development.Management systemsand ISO9000.

Eligibility

For single course students: 120 credits and documented proficiency in English B or equivalent

Recommended prerequisites

For single course students: 120 credits and documented proficiency in English B or equivalent

As the main part of the course is examined through report writing and active participation in seminars, good English in speech and writing is recommended.

Literature

Meddelas vid kursstart.

Examination

  • INL1 - Assignment, 3.0, grading scale: P, F
  • INL2 - Assignment, 3.0, grading scale: P, F
  • SEM1 - Lecture, 1.5, grading scale: P, F

Requirements for final grade

Approved written exercises (INL1+2; 6 cr) and 80 % class attendance (SEM1; 1,5 cr).

Offered by

EECS/Computer Science

Contact

Liv Gingnell (livmvr@kth.se)

Examiner

Joakim Lilliesköld <joakiml@kth.se>

Liv Gingnell <livmvr@kth.se>

Supplementary information

If you have any questions regarding the course, please contact: livmvr@kth.se

Version

Course syllabus valid from: Spring 2019.
Examination information valid from: Spring 2019.