Deactivation of e-mail and KTH account for students

KTH accounts and KTH emails are for students and employees at KTH, and therefore, the services are deactivated when you stop studying at KTH. This means that when you leave KTH, you will not be able to log in to your KTH account, and the email address linked to the account will stop working. Any automatic e-mail forwarding will also stop working. Anyone sending emails to the address will receive an error message saying that the address does not exist.

Save material you want to keep

If there are files, e-mails or other information on the account that you want to keep, you will have to move or copy them to another location yourself. It will not be possible to retrieve such material after deactivation of your KTH account.

Examples of material that you should consider copy to another location:

• Conversations with study counsellors, teachers or other contacts within your studies that you have had via your KTH email. These messages may be relevant after you have completed your studies.
• Conversations with companies or other external organisations.
• Exams in Canvas, quizzes or similar partial exams.
• Course materials, course memos and the like because courses can be restructured and materials can be replaced.

Move e-mail between different accounts

Access your files from a web browser

Deactivation of e-mail is based on a decision made by KTH's President from 2019. Read the President’s Decision (only available in Swedish): Beslut Deaktivering av e-post när anknytning upphör.pdf (pdf 1.1 MB)  

When you quit and want to stay in touch with KTH

For students

• Register your private e-mail address with KTH Alumni  to get information and invitations from KTH.
• Update Ladok (student.ladok.se)  with your private e-mail address, so your contact information is up-to-date.

For PhD students

• If you don't already have an ORCID-iD, create one on KTH ORCID application , and update your profile (orcid.org) .
• Register/update your private e-mail address with KTH Alumni  to get information and invitations from KTH.
• Update Ladok (student.ladok.se)  with your private e-mail address, so your contact information is up-to-date.

Frequently asked questions about deactivation of e-mail and KTH account

You were previously promised to keep your KTH account for life, does that no longer apply?

In 2019, the Rector decided that when affiliation with KTH ends, the KTH account and associated e-mail address must be deactivated.

Decision Deactivation of e-mail when connection to KTH ends (In Swedish) (pdf 1.1 MB)

If someone sends an e-mail to a deactivated account, do they get an error message in response?

Yes, they get an error message.

One of the most common error messages is: “Recipient address rejected: User unknown in virtual alias table”

Can I forward my KTH e-mail account to another address when it has been deactivated?

No.

Deactivated accounts cannot have forwarding, the mailbox is disconnected from the account and thus cannot forward e-mails.

I am still studying at KTH but I still received a message that my account will be dectivated. ​

You have received the email because you are not seen in our systems as an active or registered student.

Read more about Course registration .

If you need to register for a KS (partial exam) or examination, contact your student desk office .

I applied for a course but the registration opens after the KTH acoount has been deactivated.

If you become an active KTH student again in the future, your account will be activated before the start of the course.

Read more about Course registration .

I have a study break, will my KTH Account be deactivated? ​

Your KTH Account will not be deactivated as long as you have an approved leave.

Application for approved leave from studies can be done via Approved leave and non-completion of studies .

I am on an exchange study abroad for a while, will my account be deactivated? ​

Your account will not be deactivated as long as you have approved leave during your exchange studies abroad.

Application for approved leave from studies can be done via Approved leave and non-completion of studies .

I will not have time to apply for the degree before the account is deactivated.

If you have a Freja eID+ or BankID, you can use Ladok for alumni  where you can apply for a degree and collect a certificate.

If you do not have a Freja eID+ or BankID, you can instead contact info@kth.se .

Can I apply for time exemption to manage my data before the acoount is closed?

No. Exemptions are not granted to gain more time to manage data linked to the account.

What technical help can I get as a student when moving email and data from my KTH account before it is deactivated?

First and foremost, check our quick reference guides, Move e-mail between different accounts  and Access your files from a web browser .

​For other technical questions, contact it-support@kth.se .

Do you have further questions?

Contact info@kth.se  if you have any other questions about the deactivation of your KTH account and e-mail. If you are a former student at KTH and have exams left to do, contact the course's student desk office .