MF2038 Service Design 6.0 credits


Increasingly people are talking about services. We are moving from a product approach to a service approach, the services sector is the fastest growing and companies need to start thinking in services.

But how do you actually develop services? What methods should we use? What is the relationship between products and services? What is the role of technology and business development of service design?

In this course you will learn the fundamentals of service design and do a service design project for a client. We cover the most important methods and meet service designers who talk about their experiences and supervise the project.

  • Educational level

    Second cycle
  • Academic level (A-D)

  • Subject area

    Mechanical Engineering
  • Grade scale

    A, B, C, D, E, FX, F

Course offerings

Autumn 18 for programme students

Autumn 17 for programme students

  • Periods

    Autumn 17 P1 (6.0 credits)

  • Application code


  • Start date

    2017 week: 35

  • End date

    2017 week: 43

  • Language of instruction


  • Campus

    KTH Campus

  • Number of lectures

  • Number of exercises

  • Tutoring time


  • Form of study


  • Number of places *

    15 - 35

    *) The Course date may be cancelled if number of admitted are less than minimum of places. If there are more applicants than number of places selection will be made.

  • Schedule

    Schedule (new window)

  • Planned timeslots

    P1: E1, J1, C2, E2, H2, J2. more info

  • Course responsible

    Mia Hesselgren <>

  • Teacher

    Mia Hesselgren <>

    Sara Ilstedt <>

  • Target group

    TIPDM (track IPDC and IPDE)

  • Part of programme

Intended learning outcomes

After passing the course, the student should be able to:

  • describe different types of service design and the methods used in the field.
  • describe and discuss the differences between products and services, as well as the different ways and characteristics of their development.
  • describe what Product service systems are and how companies can work with this.
  • examine and analyze a number of case studies in service design.
  • carry out a project in service design that includes a service/product hybrid.

Course main content

The course is mainly based on problem-based learning where students work with a project in service design, together with a client from a business or organization.
Lectures, literature studies and seminars provide background and support students during their work with knowledge, case studies and tutorials.


The courses MF2060, MF2085 completed or equivalent from other courses.


Editors Marc Stickdorn, Jakob Schneider, "This is service design thinking", BIS publishers 2010, The Netherlands


  • PRO1 - Project, 4.5, grade scale: A, B, C, D, E, FX, F
  • TEN1 - Examination, 1.5, grade scale: A, B, C, D, E, FX, F

Expression of a service design project.
Participation in exercises and lectures by at least 75%.

Offered by

ITM/Machine Design


Sara Ilstedt Hjelm, 08-790 7830,


Sara Ilstedt <>


Course syllabus valid from: Autumn 2017.
Examination information valid from: Autumn 2011.