MF2038 Service Design 6.0 credits

Tjänstedesign

Please note

The information on this page is based on a course syllabus that is not yet valid.

Increasingly people are talking about services. We are moving from a product approach to a service approach, the services sector is the fastest growing and companies need to start thinking in services.

But how do you actually develop services? What methods should we use? What is the relationship between products and services? What is the role of technology and business development of service design?

In this course you will learn the fundamentals of service design and do a service design project for a client. We cover the most important methods and meet service designers who talk about their experiences and supervise the project.

  • Education cycle

    Second cycle
  • Main field of study

    Mechanical Engineering
  • Grading scale

    A, B, C, D, E, FX, F

Course offerings

Autumn 18 for programme students

Intended learning outcomes

After passing the course, the student should be able to:

  • describe different types of service design and the methods used in the field.
  • describe and discuss the differences between products and services, as well as the different ways and characteristics of their development.
  • describe what Product service systems are and how companies can work with this.
  • examine and analyze a number of case studies in service design.
  • carry out a project in service design that includes a service/product hybrid.

Course main content

The course is mainly based on problem-based learning where students work with a project in service design, together with a client from a business or organization.
Lectures, literature studies and seminars provide background and support students during their work with knowledge, case studies and tutorials.

Eligibility

A Bachelor of Science, Mechanical engineering, or equivalent.

Literature

Editors Marc Stickdorn, Jakob Schneider, "This is service design thinking", BIS publishers 2010, The Netherlands

Examination

  • PRO1 - Project, 4.5, grading scale: A, B, C, D, E, FX, F
  • TEN1 - Examination, 1.5, grading scale: A, B, C, D, E, FX, F

Expression of a service design project.

Participation in exercises and lectures by at least 75%.

Offered by

ITM/Machine Design

Contact

Sara Ilstedt Hjelm, 08-790 7830, sarai@md.kth.se

Examiner

Sara Ilstedt <sarai@kth.se>

Version

Course syllabus valid from: Autumn 2018.
Examination information valid from: Autumn 2011.