Frequently Asked Questions about Canvas for Students (FAQ)
How do I log in? When can I see my courses? Who can send messages to me? How does the app work? Here you find some of the most frequently asked questions and answers about Canvas.
Compilation of the questions
Last reviewed May 4, 2026.
To access the questions, scroll further down the page or click on a question in one of the lists here in the compilation.
How do I log in to Canvas to see my courses?
You log in with your KTH account. If you are a new student, you will get your KTH account with login information during the Orientation Week.
The easiest way to go to Canvas is through the "Personal menu". Go to www.kth.se. Click on "LOGIN" in the top right corner. In the top menu, select "Courses/My courses". You can also go to "Services/Learning Management System (Canvas)" or use the direct link: canvas.kth.se/ .
If you are an external student without a KTH account (for example from Stockholm University or Karolinska Institutet) you must ask your course administrator to send an e-mail to it-support@kth.se that you need to be added manually to Canvas and to the course. Here is a list of Course- and Student Offices . Once you have received your login information and access to the course, log in to Canvas via this link: canvas.kth.se/login/canvas .
My course is about to start but I can't find it in Canvas, where is it?
If you cannot find the course in Canvas, it may be because the teacher has not published the course room. You can see all the course rooms you are connected to and whether the course room is published or not by going to "Courses" and then clicking on "All courses". Contact the teacher if the course room is not published.
My course disappeared from Canvas, how do I access it again?
Before a course starts, you must register for the course in order to continue to have access to the course in Canvas. Here you will find information on how to register and when the course registration is open.
I can't find my schedule in Canvas, why?
Your schedule is not in Canvas, but under the "Personal menu" when you have logged in to www.kth.se. In Canvas and the course rooms, there is a "Calendar" located in the left-hand menu. Select the course you want to see the calendar for. In "Calendar", the teacher can add events related to the course. There is also information about, for example, deadlines for assignments.
How do I set up so I get notifications about what's happening in my course rooms?
You can receive notifications about new messages, new assigments, discussion posts, and much more that you may want to keep in mind. You set up how you want your notifications (E-mail, SMS, etc.) and how often you want to receive notifications (immediately, daily, weekly). We recommend that you take some time to adjust this in Canvas. This can reduce the risk of missing any important course information. Read more on the page How to change your notification settings in Canvas.
Can I change the language in Canvas?
English is the default language in Canvas, but you can choose which language the interface should be displayed in within your user account.
Read more about the language setting on the page: How do I change the language preference in my user account? (community.instructure.com)
Why do I miss deadlines or see the times incorrectly in Canvas?
Canvas displays deadlines based on your personal time zone in your user account. If the time zone is set incorrectly, times may appear to be off by one hour. Late submissions are automatically marked in Canvas, even if the difference is only a few minutes.
Check and change your time zone following the instructions on the page: How do I set a time zone in my user account? (community.instructure.com)
I'm having trouble uploading files and assigments, what do I do?
If you have trouble uploading and downloading files in Canvas, you can start by trying to clear the browser cache, How do I clear my browser cache on a PC? You can also try another browser. If that didn't solve the problem contact it-support@kth.se .
Who can send messages to me in Canvas?
In Canvas there are "Conversations", a built-in e-mail and message feature. In your "Inbox" you can read messages and send messages to both teachers and classmates. You can only send messages to people you share course room with.
Read more in How do I use the Inbox? (community.instructure.com)
Why does my Canvas homepage look strange or empty?
This is due to how your Dashboard (homepage) is set up. Canvas shows the courses you have been most recently added to or the courses you have marked as favorites in your course list, and you can choose how they are displayed.
Read more about how to customize your Dashboard on the page: How do I view my courses in the Card View Dashboard? (community.instructure.com)
Read more about how to favorite and create a custom course list on the page: How do I customize my Courses list? (community.instructure.com)
How do I "clear" the list of my Canvas courses?
You can choose to favourite specific courses. Then the courses will be the ones that appear under "Courses" in the left menu. The list of all of your courses is, of course, still there.
Log in to Canvas and select "Courses" in the left menu. Select "All courses" and click on the star in front of the courses you want to be displayed as favourites in the drop-down menu.
How do I find a course room from a previous course offering?
You can find all course rooms by opening "Courses" in the Canvas global menu and then selecting "All courses". Further down the page for all courses you will find "Previous registrations" where all deactivated course rooms are located.
Course rooms are deactivated 60 days after the end of the course and that is when they disappear from the overview in Canvas.
Can I use Canvas on my mobile phone?
You can access Canvas from any browser on Android/iOS. However, not all features work as well in a mobile browser as they do when you use Canvas on a regular computer in a web browser.
Read more about Canvas on mobile on the page: How can I use Canvas on my mobile device? (community.instructure.com)
How does the “Canvas by Instructure” mobile app work?
With the app, you receive course updates directly on your phone. You can get notifications when your teacher has provided feedback and comments on an assignment, and send and receive messages to/from others in the course.
Read more about how the Canvas app works on the page: The mobile app “Canvas by Instructure”
How can I see my results in Canvas?
You can view assessments and results on assignments directly in Canvas.
Note! Remember that the results you find in Canvas and the Canvas app are preliminary and not the examiner’s final grading decision. Your final grades are always available in Ladok.
Read more about results in Canvas on the page: How do I view my grades in a current course? (community.instructure.com)