− Quality and Total Quality Management (TQM) and their importance for business development and profitability.
− Process orientation and management of activities through statistical methods and their analysis.
− Managing variation and ensuring quality in product and service development.
− Quality assurance in purchasing and supplier selection.
− Continuous improvement and application of the Six Sigma method.
− The role of people in quality work and quality-driven leadership.
− Implementation and use of management systems such as ISO 9000.
After passing the course, the student should be able to:
1. apply Lean and Six Sigma methods to improve quality processes within an organisation
2. analyse the impact of quality management practices on an organisation's performance
3. design process improvement plans using statistical tools and data-driven decision-making methods
4. evaluate the financial implications of implementing a quality improvement initiative
5. work together in small teams to implement quality management projects
6. critically review contemporary theories in quality management and propose adaptations to new challenges in business environments.
