EH2030 Business Development and Quality Management 7.5 credits

Verksamhetsutveckling och kvalitet

The course provides an insight to how companies and other organizations of today work with business development and quality management. Improvement concepts like Lean and Six Sigma, quality frameworks like EFQM and ISO9000 and a selection of the most commonly used quality tools are included in the course. Guest lectures and the final project performed in cooperation with a real company give the course a clear industrial connection.

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Offering and execution

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Course information

Content and learning outcomes

Course contents *

Quality andtotal quality.Development towardstotal qualityand organizational development.Quality and profitability.The successful companies.Processes andprocess orientation.Manage andanalyze abusiness.Variations andstatistical methods.Qualityin the development ofgoods and services.To ensure qualityin purchasing.Continuous improvement.SixSigma. People andquality.Leadership forquality andbusiness development.Management systemsand ISO9000.

Intended learning outcomes *

The overall aim of this course is to offer a basic understanding on how companies and other organizations work today with quality management. Knowledge about commonly used tools and methods is presented.

Upon completion of this course participants shall:

  • have gained an understanding about the importance of and possibilities with quality and business development
  • be able to take part in a company’s quality activities and identify necessary tools and methods

be able to use basic tools and methods commonly used when improving and developing an organization.

Course Disposition

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Literature and preparations

Specific prerequisites *

For single course students: 120 credits and documented proficiency in English B or equivalent

Recommended prerequisites

For single course students: 120 credits and documented proficiency in English B or equivalent

As the main part of the course is examined through report writing and active participation in seminars, good English in speech and writing is recommended.

Equipment

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Literature

Meddelas vid kursstart.

Examination and completion

Grading scale *

A, B, C, D, E, FX, F

Examination *

  • INL1 - Assignment, 3.0 credits, Grading scale: P, F
  • INL2 - Assignment, 3.0 credits, Grading scale: P, F
  • SEM1 - Lecture, 1.5 credits, Grading scale: P, F

Based on recommendation from KTH’s coordinator for disabilities, the examiner will decide how to adapt an examination for students with documented disability.

The examiner may apply another examination format when re-examining individual students.

Other requirements for final grade *

Approved written exercises (INL1+2; 6 cr) and 80 % class attendance (SEM1; 1,5 cr).

Opportunity to complete the requirements via supplementary examination

No information inserted

Opportunity to raise an approved grade via renewed examination

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Examiner

Joakim Lilliesköld

Liv Gingnell

Further information

Course web

Further information about the course can be found on the Course web at the link below. Information on the Course web will later be moved to this site.

Course web EH2030

Offered by

EECS/Computer Science

Main field of study *

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Education cycle *

Second cycle

Add-on studies

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Contact

Liv Gingnell (livmvr@kth.se)

Ethical approach *

  • All members of a group are responsible for the group's work.
  • In any assessment, every student shall honestly disclose any help received and sources used.
  • In an oral assessment, every student shall be able to present and answer questions about the entire assignment and solution.

Supplementary information

If you have any questions regarding the course, please contact: livmvr@kth.se.

In this course, the EECS code of honor applies, see:
http://www.kth.se/en/eecs/utbildning/hederskodex.