This may be useful as we try to grapple what this whole case is about. From a consultant.
Quoting: "Questions that Leaders and Managers ask ..... and some answers. The following are questions which clients are asking about their own organisation and/or which I often ask of my clients during a consultancy assignment, in order to understand the underlying problems - and offer a solution. After each question is a link to a concept, model, tool or idea which will be of help."