Increasingly people are talking about services. We are moving from a product approach to a service approach, the services sector is the fastest growing and companies need to start thinking in services.
But how do you actually develop services? What methods should we use? What is the relationship between products and services? What is the role of technology and business development of service design?
In this course you will learn the fundamentals of service design and do a service design project for a client. We cover the most important methods and meet service designers who talk about their experiences and supervise the project.
Course offering missing
Course offering missing for current semester as well as for previous and coming semestersContent and learning outcomes
Course contents
The course is mainly based on problem-based learning where students work with a project in service design, together with a client from a business or organization.
Lectures, literature studies and seminars provide background and support students during their work with knowledge, case studies and tutorials.
Intended learning outcomes
After passing the course, the student should be able to:
- describe different types of service design and the methods used in the field.
- describe and discuss the differences between products and services, as well as the different ways and characteristics of their development.
- describe what Product service systems are and how companies can work with this.
- examine and analyze a number of case studies in service design.
- carry out a project in service design that includes a service/product hybrid.
Course Disposition
No information inserted
Literature and preparations
Specific prerequisites
A Bachelor of Science, Mechanical engineering, or equivalent.
Recommended prerequisites
No information inserted
Equipment
No information inserted
Literature
Editors Marc Stickdorn, Jakob Schneider, "This is service design thinking", BIS publishers 2010, The Netherlands
Examination and completion
If the course is discontinued, students may request to be examined during the following two academic years.
Grading scale
A, B, C, D, E, FX, F
Examination
- INL1 - Hand in assignment, 2,0 hp, betygsskala: A, B, C, D, E, FX, F
- INL2 - Hand in assignment, 1,0 hp, betygsskala: A, B, C, D, E, FX, F
- PRO2 - Project work, 3,0 hp, betygsskala: A, B, C, D, E, FX, F
Based on recommendation from KTH’s coordinator for disabilities, the examiner will decide how to adapt an examination for students with documented disability.
The examiner may apply another examination format when re-examining individual students.
In order to obtain an approved grade in the course, active participation in the project work and at least 80% attendance at lectures are required. Mandatory attendance and active participation at half-time and final presentation.
The examiner decides, in consultation with KTH's coordinator for disabilities (Funka), about possible adapted examination for students with documented, permanent disabilities. The examiner may permit other examination format for re-examination of individual students.
Opportunity to complete the requirements via supplementary examination
No information inserted
Opportunity to raise an approved grade via renewed examination
No information inserted
Examiner
Ethical approach
- All members of a group are responsible for the group's work.
- In any assessment, every student shall honestly disclose any help received and sources used.
- In an oral assessment, every student shall be able to present and answer questions about the entire assignment and solution.
Further information
Course web
Further information about the course can be found on the Course web at the link below. Information on the Course web will later be moved to this site.
Course web MF2038Offered by
Main field of study
Mechanical Engineering
Education cycle
Second cycle
Add-on studies
No information inserted
Contact
Sara Ilstedt Hjelm, 08-790 7830, sarai@md.kth.se