Matteo works as Operations Manager at Flixbus Sverige AB
Matteo Campostrini graduated from the master’s programme in Media Management in 2015. Since graduating, he has been working as Logistics Manager at Foodora, Operations Manager at EuroBike and now as Operations Manager at Flixbus Sverige AB.
Hi Matteo, what are you working on at the moment?
At the moment, I am employed at Flixbus Sverige AB as Operations Manager. I am responsible for the logistics and administration behind the Nordic lines, communication and cooperation with the stakeholders in the network (stations, municipalities, institutions etc.) and the management of our sales points.
What can a regular day look like at your job?
My work is a real spider-in-the-web role. Working with many different stakeholders means both collaboration on mutual needs and goals, but also building relationships of trust and reliability. Often I am out meeting Swedish authorities and organisations in order to coordinate the operations of our coach lines, working on strong partnerships in the network with different stakeholders like Regional Public Transport Authorities (Länstrafiken), Jernhusen, Trafikverket, Samtrafiken, Swedavia, Øresundsbron, the Police/Customs Authority and so on.
A big part of my time is also dedicated to analysis and development of the current portfolio, both in terms of what can be proposed next and what can be developed in the current offer. A regular deep dive in financial, operational and quality performance of our lines is the starting point for drawing a roadmap on which developing our products. In practice, this means in the end a constant conversation with our partners in order to spot and focus on the weak points, going out and talking with the drivers being "the face of the company”, providing support and asking for feedback, sitting in the shop and experiencing the processes of selling and checking-in tickets for a ride in order to detect development possibilities in the overall experience both as a passenger and as Flixbus employee.
Large and non-plannable portions of time also go into the live logistics and support, which means assisting our Traffic Control in case of accidents and traffic issues, updating and sending timetables, undertaking security checks on the buses, dealing with the Police on border control issues and so on.
Have you worked with anything else since you graduated?
Right after I graduated, I started working at Foodora as Logistics Manager for the Swedish and Finnish market. Later on, I left that job and wanted to change industries, so I started working in the European bike tour operator EuroBike as Operations Manager for Sweden.
Why did you choose this programme at KTH?
Earlier in my academic career my goal was to develop skills and knowledge in order to prepare for working in the music industry. My bachelor’s at the University of Milan was a Computer Science programme with a focus on Music Production and Sound Engineering. While I was satisfied with my technical background when I got my graduation, I felt I wanted to have a deeper knowledge of the music business and possibly a broader understanding of the media industry in general. The KTH master’s programme in Media Management sounded like the perfect mix of technical and business knowledge about the media industry that I needed in order to complete my studies.
Are there any insights you acquired during your studies that have been extra useful for you in your career?
I never got to work in a company that could be labelled as purely part of the media industry, although all the companies I worked for were IT platforms providing offline services, so somehow following the same patterns. From the start of my working career, the focus of my work has been analysis and operations, but the knowledge received during my master’s programme at KTH could be easily applied to the new scope of practice I was working in. In particular, courses in the areas of Business Management, Marketing and Communication, Product Development are applicable to any market and industry and have been essential when dealing with real cases.
What were the best aspects of your studies at KTH?
Our programme was very small in terms of attending students (just 7!), but every single one of us had a very different cultural, work and interest background, and this made the whole experience full of new insights and point of views both during the academic life and the free time. KTH is extremely well known in Europe and features a very strong network of excellent professionals gravitating around its courses, events and alumni organisation. This makes it a privileged gateway towards a career development in many possible directions.
What is your best memory from your time at the universities?
One of the best memories is a project for a course of Media Production in which every team was required to come up with a “black-mirror-like” IT/media product and try to market it with a promotional video. Our team came up with a security detection system connected to a large database for personal data built into people’s eyes. This system would then provide real time rating data about individuals and somehow splitting society into good and bad citizens. When shooting the promotional video for the futuristic product I featured a backpacker looking for a place to couch-surf who looked very kind at the first glance, but after a quick scan of our security system, was refused by the girl who opened the door as some criminal charges were connected to his profile!
What are your plans for the future?
At the moment there is no real master plan if not continuing in the direction my career is developing in this company. The dream and project of returning to my hometown is always there and I am sure one day, when it will feel like it will be time for it, it will become true.