Course Material
The course literature and problem sets are collected in a course compendium. The course compendium is sold at STEX from the course start. No book has to be purchased.
The course compendium is still in print, I will post a message when it is available. It will cost 150 sek.
The course compendium is based on these lecture notes:
Queueing theory by Prof. Jorma Virtamo, Helsinki University of Technology (used with kind permission)
Basic Elements of Queueing Theory: Applications to the Modelling of Computer systems (excerpts) by Dr. Philippe Nain, INRIA (used with kind permission)
With supplementary material:
- Problem set with solutions
 - Old exam problems with solutions
 - Erlang tables
 - Formula sheet
 - Laplace transforms
 
Useful tools
- Laplace transforms (pdf)
 - Formula sheet (pdf)
 - Erlang tables (pdf)
 - A Swedish-English glossary of queueing theory terms (pdf)
 - Erlang and Engset calculators
 - Queuing model Java applet, by Esa Hyytiä
 - Practical Queueing Theory in Java, by János Sztrik
 
Other queuing theory resources
- Villy Bæk Iversen, ITC ITU-D Teletraffic Engineering Handbook
 - E. Brockmeyer, H.L. Halstrøm and Arne Jensen, The Life and Works of A.K. Erlang, Transactions of the Danish Academy of Technical Sciences, 1948, No. 2.
 - F.P. Kelly, Reversibility and Stochastic Networks.
 - Quantitative System Performance: Computer System Analysis Using Queueing Network Models