Reading material

Donald Gross, John F Shortle, James M Thompson, Carl M Harris, Fundamentals of Queueing Theory, 2013, 4th edition.
Available for KTH through KTH Lib, or maybe even directly at http://onlinelibrary.wiley.com.focus.lib.kth.se/book/10.1002/9781118625651

Thomas G. Robertazzi​, Computer networks and systems : queuing theory and performance evaluation, 1990.
Complete book (removed)
Required chapters (removed)

JT Lewis,  Neil OConnell, Raymond Russell, An Introduction to Large Deviations for
Teletraffic Engineers, 1995.
PDF

Jean-Yves Le Boudec, Performance Evaluation of Computer and Communication Systems, 2010.
available at: http://perfeval.epfl.ch/