ITM’s Service Center celebrated its first birthday on 1 April 2018!

The event was marked with balloons and loads of sweets.
It has been an eventful year – starting up an entirely new function, with no experience, and without really knowing what needs existed out in the operation. And this had to be done in parallel with recruiting new personnel. It’s no understatement to say that there were some significant fluctuations during the first few months.

But a year has now passed. Our employees, who were newly recruited at the time, now have a whole year of experience. They have got to know KTH and its structure to some extent, and have become familiar with our departments, their employees and their needs.

At times, running support activities is more about setbacks than successes. You need openness, dialogue and the ability to accept success and cope with adversity. To be able to handle situations in a professional manner, to persevere and to focus on solutions.

Annika Lilja and her colleagues have managed all of this with willpower. A huge thank you to everyone!

If you have not yet discovered how the Service Center can help you:

  • Register and archiving
  • Dissertation and licentiate
  • Purchasing and procurement
  • Catering
  • Conferences
  • Conference rooms & booking
  • Keys and key cards
  • Post, parcels and couriers
  • Travel
  • Success in the kitchen, print room & conference room
  • Caretaking

The Service Center is your point of access to support and assistance at the ITM school. You can contact the Center at any time if you have questions or to report faults of any kind.

The school’s offices are open Mon-Fri 8.30 am to 4.30 pm (except holidays and bridge days). All matters can be sent to

If you have not yet been in contact with the Service Center, we hope to be able to help you in future too!

If you are already using the Service Center’s resources, we are always happy to receive any suggestions you may have for improvements. Without this feedback, we have nothing to work towards. If you have any suggestions for improvements, please send them to Annika Lilja, I am convinced that she and her colleagues will do everything they can to help you!

Take care!

/Christina Carlsson, Head of Administration